Delivery policy

Globelink UK Ltd sells to business customers only. This Delivery Policy applies to orders placed by business customers through our website and by agreed account channels. We deliver to addresses in the United Kingdom only. Orders for delivery outside the UK are not accepted through this site. If you need clarification, contact your account manager.

Typical delivery times

We aim to deliver orders within 5 to 7 working days from the date the goods are despatched, unless a different delivery window is agreed in writing with your account manager. Delivery times shown during checkout are estimates only and are not guaranteed. Where a longer lead time applies, we will confirm this before despatch.

Despatch and handling

We usually process and despatch orders without undue delay. Your order confirmation will state the despatch status and any expected handling time. If an item is out of stock or subject to a longer lead time, we will notify you and offer alternatives where possible.

Delivery charges

Delivery costs are shown at checkout or quoted on invoices. All prices include VAT where applicable. For bespoke or palletised deliveries we may provide a separate carriage quote.

Tracking and notifications

Where tracking is available we will send tracking information by email to the address on the order so you can monitor progress and manage deliveries.

Failed delivery and reattempts

If a carrier cannot deliver, they may leave a card or notify you by email. It is your responsibility to follow the carrier’s instructions to arrange re-delivery or collection. Additional charges for re-delivery or storage may apply where a delivery is refused or not collected.

Delivery addresses and responsibility

You are responsible for providing a correct delivery address and any access instructions required for the carrier. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by you.

Risk and title

Risk in the goods passes to you on delivery to the address you provided. Title in the goods remains with Globelink UK Ltd until payment has been received in full, or as set out in your account terms.

Partial deliveries

We may send goods in more than one consignment. Each consignment will be invoiced and treated as delivered once it reaches the delivery address.

Packaging and insurance

We package goods to industry standards for the product type. For higher value or fragile items we recommend insurance during transit. Good packaging and appropriate insurance reduce the risk of loss or damage in transit.

Damaged or missing items

Inspect deliveries on receipt. Report loss or damage to us and to the carrier within 48 hours where possible. We will advise on the claims process and assist with evidence and paperwork.

Force majeure and delays

We are not liable for delays caused by events outside our control, such as strikes, adverse weather, carrier failures or other force majeure events. Where such events occur we will provide updates and make reasonable efforts to get your goods moving.

Changes to this policy

We may update this Delivery Policy. The version on our website shows the date of last revision.

Contact

For delivery questions, tracking help or claims:
Email: info@globelinkuk.com
Phone: 020 3137 3930

Last updated: 17 October 2025